The Public Complaints Commission (PCC) says it received 3,397 complaints in Kano State between January and September 2026.
The commission’s Federal Commissioner in Kano, Mr Ibrahim Zakari-Sarina, disclosed this on Thursday while briefing journalists to commemorate the 2026 Ombuds Day.
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He said 1,860 of the complaints had been resolved, while 1,537 cases remained pending.
“The commission also had 1,382 cases from 2025,” he added.
Zakari-Sarina explained that the commission’s primary responsibility was to conduct impartial investigations into complaints from individuals aggrieved by the actions or inactions of government establishments and private organisations.
He said the complaints bordered on administrative injustice, corruption, unfair treatment, wrongful termination of appointments, pension-related matters, land disputes, breach of trust and abuse of office.
According to him, the commission investigates complaints against Ministries, Departments and Agencies (MDAs) at federal, state and local government levels, as well as private companies and financial institutions.
He said the commission was established on October 16, 1975, to protect citizens, particularly the less privileged, by providing a free platform for seeking justice.
“The commission provides impartial investigations on behalf of complainants who feel aggrieved by the actions or inactions of government establishments and other organisations,” he said.
The commissioner noted that most complaints were successfully resolved without any financial charges to the complainants.
He further listed other petitions handled by the commission to include stagnation in service, non-payment of pensions and gratuities, breach of contractual agreements, delays in delivering judgments and traffic-related complaints.
Zakari-Sarina said the commission maintained cordial relationships with government MDAs and civil society organisations to facilitate the effective discharge of its responsibilities.
He disclosed that the Kano office operated through five zonal offices located in Bichi, Gaya, Gezawa, Gwarzo and Tudun Wada, covering all 44 local government areas of the state.
However, he identified inadequate public awareness of the commission’s existence and activities as one of the major challenges affecting its operations.
He said the commission would intensify community sensitisation to educate residents about its mandate and the free services available to them.
“Despite the numerous achievements recorded by our commission, we cannot progress with some challenges in the discharge of our constitutional duties as the nation’s Ombudsman,” he said.
He described the commission as a watchdog for social justice, noting that the Ombudsman serves as a protector of citizens and a mediator between complainants and respondents.
The commissioner urged members of the public to submit their complaints at the commission’s state office along Katsina Road, Kano, or any of its zonal offices.
