The Nigeria Customs Service (NCS) has opened a fresh window for applicants dissatisfied with the outcome of its recent recruitment screening to submit complaints for review on a case-by-case basis.
The Service said the decision followed a meeting between the Comptroller-General of Customs, Bashir Adewale Adeniyi, and some aggrieved applicants who were shortlisted but later disqualified from proceeding to the training college.
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In a press statement issued on October 19, 2026, the National Public Relations Officer of the NCS, Abdullahi Maiwada, said the review was intended to ensure that genuine complaints received appropriate attention without compromising the integrity of the recruitment process.
Maiwada explained that appearing on the final shortlist did not automatically guarantee enlistment, noting that applicants were required to pass several stages of verification, including credential checks, physical fitness assessments, medical examinations, age verification and drug screening.
According to him, screening exercises identified issues involving substance abuse, excluding cigarettes and alcohol, physical fitness, medical records, age requirements and submitted documents among 397 applicants. Some candidates were also disqualified over irregularities identified in their selection process.
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He urged affected applicants to submit their details and complaints through the designated email address, helpdesk@customs.gov.ng, providing accurate information to facilitate the review of their cases.
The NCS further stated that applicants seeking reconsideration would undergo fresh screening, stressing that the exercise would not automatically guarantee admission into the training college.
It warned that applicants found to have engaged in criminal conduct, including certificate fraud and other offences, would be referred for appropriate legal action and prosecution.
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The Service called on applicants and members of the public to remain calm and use the official complaints channel, assuring them that the review would follow established procedures.
The statement reaffirmed the NCS’s commitment to a transparent, credible and accountable recruitment process, emphasising that it would not lower the standards required of personnel responsible for national security, border protection, revenue collection and public safety.
